Last updated: March 29, 2026
Please read this Refund Policy carefully before using Our Service.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Disclaimer:
You may cancel your subscription at any time. Cancellation takes effect immediately. If you cancel, you may be eligible for a pro-rated refund based on the unused credits remaining in your account at the time of cancellation. To initiate a refund, please follow the steps outlined in the 'Refund Process' section below.
Upon cancellation of your subscription, please be aware that your account and all associated data, images, files or content you have created will be permanently deleted from our servers within 14 days of your cancellation request. This deletion is irreversible, and we cannot recover any data once it has been removed. We recommend that you secure any necessary files or information from your account before initiating the cancellation process. This step ensures compliance with data privacy and security standards.
Refunds are capped at the maximum amount paid for the latest single billing period. They are typically processed within 2 business days after your refund request is submitted and approved. Please note that certain fees, such as third-party service fees and specific AI processing fees, are non-refundable. Refunds are calculated by dividing the total amount paid for the current billing cycle by the total number of credits allocated for that cycle, then multiplying by the number of unused credits.
To request a refund, contact our customer service team at billing@bulki.ai or visit our Support page at Contact Us. You will need to provide your account email. Refund requests must be submitted within 30 days of cancellation. Upon approval, refunds are processed typically within 2 business days and will be credited back to the original method of payment.
You can upgrade your subscription plan at any time. Upon upgrading, your account will be charged the difference in cost between your current plan and the upgraded plan, pro-rated for the remaining duration of the billing cycle.
You can downgrade your subscription plan at any time. If you downgrade, your subscription fees will be adjusted from the next billing cycle onwards. Please note that refunds are not provided for downgrades; instead, any excess credits will remain in your account to be used until the end of the current billing cycle. Additional storage fees may apply if your previous usage is larger than the plan downgraded to.
To request your account billing to be paused for a period of 90 days, contact our customer support team at billing@bulki.ai or visit our Support page at Contact Us. You will be notified of the monthly price of pausing your subscription, depending on your current usage. Pausing a plan costs only a portion of the existing plan, however new content cannot be created while the plan is paused.
Please note that certain promotional or discounted offers may be excluded from this refund policy. In such cases, the specific terms and conditions associated with the offer will apply.
By subscribing to our services, you agree to this Cancellation & Refund Policy and acknowledge that you understand your rights and obligations as outlined above.
We reserve the right, at Our sole discretion, to modify or replace this Refund Policy at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days' notice prior to any new Refund Policy taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised Refund Policy. If You do not agree to the new Refund Policy, in whole or in part, please stop using the website and the Service.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Refund Policy.
You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.
If you have any questions about this Refund Policy, You can contact us:
Bulki, LLC
4100 W Alameda Ave.
Suite 300,
Burbank, CA 91505
support@bulki.ai